My Video Is Stuck On Break/Has Stopped PlayingTry refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).
Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email.
Trouble Signing In?If you have registered for a course on this website, enter in the email address and password you provided when you signed up.
If you were signed up by someone else or have forgotten your password click on the 'Forgot your password?' link on the login page.
If you have forgotten your user information or you are encountering an error contact support at (877) 602-9877
How Do I Fix The M3u8 Access Denied/Cross Domain/404 Not Found Error?This issue is likely due to a firewall your network has in place, try these options as a quick solution:
View the webcast from an alternate location
View the webcast on your mobile device, on cellular data. (note: data charges may apply)
Alternately, ask your IT administrator to white-list this domain: ce21media.streaming.mediaservices.windows.net
Note that this method will require you to reboot your computer to ensure the changes work correctly.
I Can't Find/Am Missing My Course MaterialsYour course materials are located under the 'Handouts' button under your course title in your account page.
Unfortunately some speakers do not release their slides for download, so they will not appear under the 'Handouts' button.
If you feel you are missing course materials in error, please contact support.
Can I Stop & Start On-Demand Courses At Any Time?Yes, for all on-demand classes you may pause the viewing and even re-open the viewer and the program will remember where you left off. This ability does NOT apply to live webcasts aired at a specific date and time.
How Do I Access My Certificate? If you are viewing this from the website:
Click on your account name above, you will be redirected to your account.
If you are not logged in, click on the 'Sign In or Register' link above to sign in.
Your course will be located under the My List tab.
Click on the 'Certificate' button and navigate to 'Download Certificate', you will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
If you are viewing this from the webcast viewer:
Once the program has finished, click on the 'Certificate' tab
You will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
